Last updated: 01/02/2026

MemoryLocket (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or use our services.

By using our website or purchasing a MemoryLocket product, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our products and services.

a) Information You Provide Directly

When you place an order or interact with our site, you may provide:

• Full name
  
• Email address
  
• Shipping and billing address
  
• Phone number
  
• Payment details (processed securely by third-party payment providers)
  
• Uploaded photos, videos, or other media used to create your MemoryLocket
  
• Custom text (e.g. names, dates, messages)
  

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
  
• Device type, browser type, and operating system
  
• Pages visited and time spent on the site
  
• Referral source (e.g. ads or links)
  

This data helps us improve performance, security, and user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Create your custom MemoryLocket product
  
• Deliver digital previews and engraving files
  
• Communicate order updates and customer support
  
• Improve our website and services
  
• Prevent fraud and abuse
  
• Comply with legal and tax obligations
  

We never sell your personal data.

3. Media Uploads & Sensitive Content

Photos and videos uploaded to MemoryLocket are treated as private and confidential.

• Uploaded media is used only to create your product and related previews
  
• Media is stored securely using trusted third-party infrastructure
  
• We do not publicly display, share, or reuse your content without consent
  
• Access is strictly limited to systems required for production and delivery
  

You remain the owner of all uploaded media.

4. Data Storage & Security

We use industry-standard security measures to protect your data, including:

• Secure servers and encrypted storage
  
• Limited access controls
  
• Secure HTTPS connections
  

While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, loss, or misuse.

5. Third-Party Services

We use trusted third-party providers to operate our business, including:

• Payment processors (e.g. Stripe, PayPal, Shop Pay)
  
• Website hosting and cloud storage
  
• Order fulfillment and engraving partners
  
• 
  Analytics and performance tools
  

These providers only receive the information necessary to perform their services and are required to protect your data.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Enable core website functionality
  
• Remember preferences
  
• Analyze traffic and performance
  
• Support advertising and retargeting campaigns
  

You can manage or disable cookies through your browser settings.

7. Marketing Communications

If you opt in, we may send you:

• Order updates
  
• Product announcements
  
• Special offers
  

You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Your Rights (GDPR & UK Data Protection)

If you are located in the UK or EU, you have the right to:

• Access your personal data
  
• Request correction or deletion
  
• Object to processing
  
• Request data portability
  
• Withdraw consent at any time
  

To exercise your rights, contact us using the details below.

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfill orders
  
• Provide customer support
  
• Meet legal and accounting requirements
  

Uploaded media may be deleted after fulfillment unless required for warranty, reorders, or support.

10. Children’s Privacy

MemoryLocket is not intended for children under 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@thememorylockets.com