Terms of Service – MemoryLocket

Last updated: 1 February 2026

These Terms of Service (“Terms”) govern your use of the MemoryLocket website and the purchase of any products or services from MemoryLocket (“we”, “us”, “our”).

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About MemoryLocket

MemoryLocket creates personalised jewellery products that may include custom engraving, digital media storage, and NFC-enabled features.

Our products are custom-made based on the information and media you provide.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian
  • You are legally capable of entering into a binding contract

3. Orders & Custom Products

a) Customisation

All MemoryLocket products are made to order using the photos, videos, text, or other content you submit.

You are responsible for ensuring that:

  • Uploaded content is accurate
  • Names, dates, and spellings are correct
  • Media belongs to you or you have permission to use it

Once production has started, custom details cannot be changed.

b) Order Acceptance

We reserve the right to refuse or cancel any order at our discretion, including for:

  • Suspected fraud
  • Inappropriate or unlawful content
  • Technical errors or pricing mistakes

If your order is cancelled, you will be refunded in full.

4. Pricing & Payments

  • All prices are shown in the currency displayed at checkout
  • Prices may change at any time without notice
  • Payment is required in full before production begins

Payments are processed securely through third-party providers. We do not store your full payment details.

5. Production & Delivery

a) Production Time

MemoryLocket products are handcrafted and customised. Production times are estimates and may vary during busy periods.

b) Shipping

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by:

  • Postal or courier services
  • Customs clearance
  • Incorrect shipping details provided by the customer

6. Digital Content & MemoryLink™ Technology

Some MemoryLocket products include digital features such as Memory Linked media pages.

  • You are responsible for the content you upload
  • We do not guarantee uninterrupted access to digital features
  • We may update, improve, or modify digital services over time

We reserve the right to remove content that violates these Terms or applicable laws.

7. Returns, Refunds & Cancellations

a) Custom Products

Due to the personalised nature of MemoryLocket products, custom orders are non-refundable and non-returnable, except where required by law or in cases of defect.

b) Faulty or Damaged Items

If your item arrives damaged or faulty, you must contact us within 7 days of delivery with photo evidence.

If approved, we may offer:

  • A replacement
  • A repair
  • A refund (at our discretion)

8. Intellectual Property

All content on the MemoryLocket website, including text, images, designs, branding, and software, is owned by or licensed to MemoryLocket.

You may not copy, reproduce, distribute, or use our content without written permission.

9. User Content

By uploading photos, videos, or text, you:

  • Retain ownership of your content
  • Grant MemoryLocket a limited licence to use it solely to produce your order and provide related services

We will never sell or publicly display your content without consent.

10. Prohibited Use

You agree not to:

  • Upload unlawful, abusive, or infringing content
  • Attempt to misuse or interfere with our systems
  • Use our website for fraudulent or harmful purposes

We may suspend or terminate access if these Terms are violated.

11. Limitation of Liability

To the fullest extent permitted by law:

  • MemoryLocket is not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for your order

Nothing in these Terms limits your statutory consumer rights.

12. Warranties & Disclaimers

MemoryLocket products are provided “as is” and “as available”.

We do not guarantee that:

  • The website will always be error-free or uninterrupted
  • Digital features will be permanently available

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, supplier delays, or technical outages.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website, with the updated date shown above.

16. Contact Us

For questions about these Terms or your order, contact us at:

Email: support@thememorylockets.com

17. Mobile Messaging Terms of Service (SMS)

Last updated: 1 February 2026

The MemoryLocket mobile messaging service (the “Service”) is operated by MemoryLocket (“MemoryLocket”, “we”, “us”, or “our”).

By opting in to receive SMS/text messages from MemoryLocket, you agree to these Mobile Messaging Terms and Conditions (“Mobile Terms”). Your participation in the Service constitutes your acceptance of these Mobile Terms.

We may modify or discontinue the Service, or any of its features, at any time without notice. To the extent permitted by applicable law, we may also update these Mobile Terms from time to time. Continued participation in the Service after any changes take effect constitutes acceptance of those changes.

Consent to Receive Messages

By providing your mobile number and opting in, you consent to receive recurring SMS/text messages from and on behalf of MemoryLocket, sent through your wireless provider to the mobile number you provided — even if your number is registered on a state or federal Do Not Call list.

Messages may be sent using automated technology.

Message types may include:

  • Order updates and delivery notifications
  • Account or service-related messages
  • Cart reminders
  • Occasional promotional messages, offers, or announcements

Consent to receive SMS messages is not a condition of purchase. Participation in the Service is completely voluntary.

Costs & Message Frequency

MemoryLocket does not charge for the Service. However, message and data rates may apply, and you are solely responsible for any charges imposed by your wireless provider.

Message frequency may vary depending on your interaction with MemoryLocket.

Please check your mobile plan for details.

Opting Out

You may opt out of the Service at any time by replying STOP to any MemoryLocket message.

After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt back in.

If you are subscribed to multiple MemoryLocket messaging programs, you must opt out of each program separately unless otherwise required by law.

Help & Support

For help or support related to the Service:

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

We may change the short code or phone number used to operate the Service at any time. Messages sent to an old number or short code (including STOP or HELP requests) may not be received, and we are not responsible for honoring requests sent to outdated numbers.

You are responsible for providing a valid mobile number. If your number changes, you must re-enroll using your new number.

Limitation of Liability

To the fullest extent permitted by law, MemoryLocket shall not be liable for:

  • Failed, delayed, or misdirected message delivery
  • Errors in SMS content
  • Any actions taken or not taken based on messages sent through the Service

Privacy

We respect your privacy. Your mobile number and personal data are handled in accordance with our Privacy Notice, which explains how we collect, use, and protect your information.